• You can request a refund/exchange for the products you have purchased within 14 days from the date of the sales invoice, taking into account the return conditions below.
• In order for us to evaluate your return requests, a copy of the invoice must be sent to us together with the product.

Return conditions are as follows;

• The general return period for each product is 14 days.
• Returns must be made with the original packaging and gifts and accessories, if any.
• Personalized products prepared clearly in line with the buyer's wishes and/or his personal needs cannot be returned.
• For product returns, the situation must first be reported to customer services via support@babylone.com.tr e-mail.
• Then, the product must be sent, together with its invoice, to the cargo company specified below, with the cargo agreement number.
• If the returned product reaching the seller meets the conditions specified in the distance selling contract, it is accepted as a refund and the refund is made to the buyer's credit card / account.
• Return transactions of orders whose invoices are issued on behalf of institutions cannot be completed unless a return invoice is issued.
• The payment for returned products is equal to the product price, and the shipping fee you paid when placing the order is not refunded.

Which cargo company will I send the product with?

• Please contact our customer representatives before returning.
• Phone: 08503059566
• Our address: Arabacıalanı Mahallesi 54. Cadde No: 3 Cadde 54 AVM G Blok No: 306 Serdivan / Sakarya
• Our Web Address: www.babylone.com.tr
• Our E-Mail Address: Destek@babylone.com.tr
• Our Mng Cargo Agreement Number: 809251447
• You can send your return/exchange request to our address above using our Mng Cargo Agreement Number.
• In cases of exchange / return, the shipping cost belongs to the consumer.